Refund Policy

At PatDave Estate Talents, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you may encounter issues with the products you receive. This refund policy outlines the conditions under which vendors will be liable for refunds, provided that the issues are supported by evidence.

Eligibility for Refunds:
1.1. To be eligible for a refund, you must have purchased the product from our platform or through an authorized vendor.
1.2. The refund request must be made within 24hrs from the date of delivery.
1.3. You must provide sufficient evidence to support your claim of issues with the delivered product. This may include photographs, videos, or any other relevant documentation that clearly demonstrates the problem.
1.4. The issues must be significant and directly affect the functionality, quality, or usability of the product.

Refund Process:
2.1. If you believe that you are eligible for a refund, please contact our customer support team at [customer support email or phone number] to initiate the refund process.
2.2. Provide detailed information about the issue you encountered, along with the supporting evidence, as mentioned in section 1.3.
2.3. Our customer support team will review your request and evidence provided to assess its validity.
2.4. If your refund request is approved, we will notify you of the decision and provide instructions for returning the product, if necessary.
2.5. Once we receive the returned product (if applicable), we will initiate the refund process.
2.6. The refund will be issued through the original payment method used for the purchase, unless otherwise agreed upon.

Vendor Liability:
3.1. Vendors will be held liable for refunds in cases where the delivered product is found to have issues that align with the conditions outlined in section 1.
3.2. Vendors may be required to cover the cost of return shipping, if applicable, as determined by our customer support team.
3.3. In cases where the product cannot be returned, vendors may still be liable for a refund, subject to evaluation by our customer support team.
3.4. Vendors are expected to cooperate fully in the refund process, providing any necessary information or assistance required to resolve the issue satisfactorily.
Exclusions:
4.1. This refund policy does not cover issues arising from customer negligence, misuse, or accidental damage.
4.2. Refunds will not be granted for products that have been altered, modified, or tampered with after delivery.
Please note that this refund policy is subject to our Terms and Conditions, which outline additional terms and conditions governing the use of our platform and services.

If you have any questions or concerns regarding our refund policy, please contact our customer support team for further assistance.